Support

How can we help?

Support for clients whose applications we build or host. Start with the docs, check your deployment in Meerkat, or reach the team directly.

Include this in your request

It helps us find the problem on the first reply instead of the third.

01The app name and environment
02What you expected and what happened instead
03When it started, and any recent deploys
04The output of the status command:
$ blankcut status --app my-app

Common questions

From your repository, run blankcut validate to check your configuration, then blankcut promote --app <name> to ship it. Use blankcut status to confirm the rollout. Full steps are in the CLI reference.

Sign in to Meerkat and create a key from your account. The CLI uses it to authenticate against the Blank Cut platform.

Not from the CLI. Personal accounts need a browser consent step, so create those connections in Meerkat at meerkat.blankcut.com.

See the supported-stack contract in the documentation. Staying within it keeps your app consistent with the rest of the fleet and lets us support what you ship.

Check its status in Meerkat, then email office@blankcut.com with the app name and the output of blankcut status. We'll take it from there.

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